Description

We are currently looking for a passionate and experienced individual to join our team as our Retention Officer. Work that consists of monitoring and directly serving students from populations that impact retention and graduation metrics. Administer placement tests and provide the results to the different student services areas and academic units. In addition to assisting the Academic Advisor in the execution of the activities contained in the retention work plan. Ana G. Mendez University serves a diverse student population, offering bilingual education to the community for traditional and non-traditional students. ESSENTIAL FUNCTIONS 1. Administer placement test, record the results in the available technological tool, and provide the results to the different areas of student services and academic areas. 2. Collaborate with the Retention Coordinator in the analysis of standardized test results (CEEB, SAT) and placement tests to meet effective placement in the enrollment of new students in skills courses. 3. Provide follow-up for tutoring services to students referred by faculty, in coordination with the Academic Advisor. 4. Keep the records of the students served up to date and document the interventions carried out in the technological tools available. 5. Assist and advise students on the guidelines, procedures, use of equipment, and management of technological programs and tools available at the institution for student success. 6. Offer workshops related to the technological tools available for the academic success of students. 7. Provide guidance and monitoring (Onboarding Process) to new entry students (on ground, by phone, and via email) prior to the start of classes, in coordination with the Director of Retention. 8. Participate in the recruitment and training of tutors. 9. Carry out the course selection process for the enrollment of students from the identified populations. 10. Manage and refer to the different service units the situations identified in the follow-up process. 11. Collaborate in monitoring students at risk, non-traditional populations, and those referred by faculty through available technological tools. 12. Perform data entry into the available electronic tools of the services offered by the faculty advisors of the academic divisions, as assigned. 13. Document the interventions and activities carried out with students using available technological resources. 14. Write and present general and statistical reports that are required on the fulfillment of the academic activity of the students in the courses and grades. 15. Fulfill the provisions of the Mechanized Attendance Registration Policy and the Performance Evaluation System

Requirements

REQUIREMENTS 1. Bachelor’s degree in education, Social Services, Social Work, Counseling, Psychology, or related fields required. 2. Two (2) years of related work experience required. 3. Ability to express both verbal and written, fluently (English and Spanish) required. 4. Excellent verbal communication and listening skills. 5. High attention to detail and ability to explain complex information in simple terms. 6. Familiarity with student information systems and CRM tools (e.g., 3CX, Anthology, Office 365) preferred. 7. Strong problem-solving and customer service mindset. 8. Ability to remain calm, empathetic, and efficient in a high-volume, virtual call environment. 9. Work Schedule: Schedules are on rotating shifts, including weekends. Schedules are subject to change based on business needs. 10. Work Location: On-site, Cupey Campus

Special Requirements

N/a

Benefits

Benefits Package: • Medical • Dental • Vision • Life Insurance • 401K Plan • Vacation days a year • Sick days a year • Academic Scholarship

Contact Information

Contact Email: N/a

Contact Telephone: N/a

It is the policy of the Sistema Universitario Ana G. Méndez not to discriminate against any employee or job applicant on the basis of age, race, color, sex, gender identity, actual or perceived sexual orientation, national origin, physical or mental disability, genetic information, social status, marital status, political affiliation, political or religious beliefs, being or being perceived as a victim of domestic violence, sexual assault, or stalking, military status, veteran status, serving or having served in the United States Armed Forces, or any other characteristic protected by local, state, or federal laws. For more information, click here.

Employer with Equal Employment Opportunity and take affirmative action to recruit protected veterans and individuals with disabilities.