Description

We are currently looking for an individual to join our team as an Integrated Service Coordinator. Ana G. Mendez University serves a diverse student population, offering bilingual education to the community for traditional and non-traditional students. The Integrated Services Coordinator serves as the first point of contact for prospective and current students, providing high-quality, student-centered support across multiple functional areas, including Prequalification, Admissions, Enrollment, Registrar, Retention, and financial services, among other related services. This role is essential to ensuring an efficient and seamless student experience through timely responses, accurate information, and coordinated service delivery. ESSENTIAL FUNCTIONS 1. Respond to inbound calls, appointments, walk-ins, emails, and virtual inquiries from prospective and current students in a courteous, empathetic, and professional manner. 2. Responds to prospective student inquiries by providing orientation on program offerings, academic requirements, and eligibility criteria for admission into a program. 3. Registers courses, makes schedule adjustments, and verifies enrollment status. 4. Directs students to self-service portals or escalates to the Academic Advising unit when academic actions are required. 5. Provides basic information on tuition and fees, payment deadlines, billing procedures, and payment plan orientation. 6. Provides general guidance on the financial aid application process (e.g., FAFSA), deadlines, required documentation, and verification steps. 7. Assists with questions related to transcript requests, graduation applications, degree requirements, and academic calendar timelines. Refers to the Registrar’s office for official processing or documentation requests. 8. Participates in the student orientation process, campus events, and outreach activities when needed. 9. Maintain detailed records of interactions in the CRM or student information system (SIS) for tracking and reporting purposes. 10. Refer complex issues to the appropriate department(s) for follow-up and resolution.

Requirements

REQUIREMENTS 1. Associate degree in Business Administration or related area required; bachelor’s degree preferred 2. One (1) year of related work experience required, preferably in admissions, sales, customer service, and student success 3. Ability to work on non 4. Ability to express himself/herself effectively, verbally and in writing, in Spanish and English. 5. Excellent verbal communication and listening skills. 6. Bilingual proficiency in English and Spanish required. 7. High attention to detail and ability to explain complex information in simple terms. 8. Familiarity with student information systems and CRM tools (e.g., 3CX, Anthology, Office 365) preferred. 9. Strong problem-solving and customer service mindset. 10. Ability to remain calm, empathetic, and efficient in a high-volume in a higher education environment. 11. This position requires a regular work shift from Tuesday through Saturday. The selected candidate must also be available to work non-traditional hours, including evenings and weekends, as needed to support departmental operations.

Special Requirements

N/a

Benefits

Benefits Package: • Medical • Dental • Vision • Life Insurance • 401K Plan • Vacation days a year • Sick days a year • Academic Scholarship

Contact Information

Contact Email: N/a

Contact Telephone: N/a

It is the policy of the Sistema Universitario Ana G. Méndez not to discriminate against any employee or job applicant on the basis of age, race, color, sex, gender identity, actual or perceived sexual orientation, national origin, physical or mental disability, genetic information, social status, marital status, political affiliation, political or religious beliefs, being or being perceived as a victim of domestic violence, sexual assault, or stalking, military status, veteran status, serving or having served in the United States Armed Forces, or any other characteristic protected by local, state, or federal laws. For more information, click here.

Employer with Equal Employment Opportunity and take affirmative action to recruit protected veterans and individuals with disabilities.