Description

We are currently looking for a passionate and experienced individual to join our team as our IT Support Specialist. Responsibilities include providing technological support to staff, faculty, and students. Identifies, researches, and resolves technical situations among the branch campuses. Assists the telecommunications network, server infrastructure, and data security on the Campus as requested. Ana G. Mendez University serves a diverse student population, offering bilingual education to the community for traditional and non-traditional students. ESSENTIAL FUNCTIONS 1. Respond to assistance requests from users of the technological equipment, peripherals, applications, connections to communication networks, and others. 2. Guide or train users in the correct use of technologies, on how to perform basic diagnostics, and provide them with general information on the use of those that are programmed. 3. Guide users on the processes to report technical support problems. 4. Perform installation, diagnosis, maintenance, and technological equipment repair tasks and schedules. 5. Maintain institutional computers in optimal condition, and inform the supervisor about damaged equipment, lack of materials, and situations in physical facilities that affect the operation of the equipment. 6. Refer those problems of greater difficulty or non-routine to your group leader or your supervisor. 7. Keep users informed of their request status and provide follow up on these to ensure that the services provided were of quality. 8. Maintain inventories of basic parts, tools, and manuals to repair technological equipment. 9. Recommend to your supervisor the purchase of materials, parts, and tools that are necessary for the execution of your work. 10. Maintain a record of the services provided and submit statistical reports on the provision of services, as required. 11. Document the services and procedures carried out in the Service Desk console. 12. Offer technological support in activities, meetings, and events that are held in and outside the campus, which require the installation, management, and support of technologies. 13. Respond and update users’ service orders that are requested through the system to solve the technical problems faced by the telecommunication equipment of campus. 14. Participate and collaborate with the IT Support Manager in maintaining the assets of the technology equipment databases updated in the Service Desk. 15. Ensure confidentiality in the processes, transactions, and management of the information contained in the information systems.

Requirements

REQUIREMENTS 1. Associate degree preferably in Computer Science or Information Systems. 2. Two (2) years of previous Help Desk or IT Support experience is a must. 3. Ability to express himself/herself effectively, verbally and in writing, in Spanish and English. 4. A+ Certifications. Network, MCP, or equivalent preferably 5. Experience in installation, maintenance, and troubleshooting of: a. Computer workstations and portable computers. b. Audiovisual and educational technology equipment. c. Networking and wireless equipment. d. Telephone and PBX systems, VoIP phones. e. Printers, multi-functional equipment, and other peripherals. f. Telepresence (Teleconference, videoconference, webconference) equipment and systems 6. Knowledge and experience in relevant computer applications such as: a. Windows Desktop operating system 11 b. Windows Server operating systems c. Antivirus / Anti-malware software. d. Office automation software (Office 365, Acrobat, etc.). e. Anthology Student Information System (optional, but preferable). f. Canvas Learn Learning Management System (optional, but preferable). 7. Must possess the ability to be a team player and interact with a wide variety of customers with varying degrees of technology needs. 8. Capable of performing physical and remote duties to provide customer support in the installation, repair, and maintenance of hardware and software. 9. Competency in Microsoft Excel, Word, PowerPoint, and Outlook.

Special Requirements

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Benefits

Benefits Package: • Medical • Dental • Vision • Life Insurance • 401K Plan • Vacation days a year • Sick days a year

Contact Information

Contact Email: N/a

Contact Telephone: N/a

It is the policy of the Sistema Universitario Ana G. Méndez not to discriminate against any employee or job applicant on the basis of age, race, color, sex, gender identity, actual or perceived sexual orientation, national origin, physical or mental disability, genetic information, social status, marital status, political affiliation, political or religious beliefs, being or being perceived as a victim of domestic violence, sexual assault, or stalking, military status, veteran status, serving or having served in the United States Armed Forces, or any other characteristic protected by local, state, or federal laws. For more information, click here.

Employer with Equal Employment Opportunity and take affirmative action to recruit protected veterans and individuals with disabilities.